PRODUCTION TIME UPDATES & FAQs
updated May 10, 2022
Our valued Customers:
As you know, we are committed to delivering high quality, high value printed materials — even in these times of inflation and unprecedented material shortages. We are seeing costs double and materials unable to be obtained across our industry and many others. Fortunately, we have strong relationships with vendors who have been diligent with a putting plan in place to make sure we can meet most printing needs for our clients. However, even those vendors are now facing possible paper shortages in the coming weeks. The following bullets are being implemented immediately to help ensure that we are able to continue to serve YOU, our valued customers:
Products with the biggest impact are business cards, postcards, bookmarks, rack cards, door hangers, presentation folders, sell sheets
- Suspending any and all Next Day or 2-Day Production Times.
- Limiting a maximum quantity of 15,000 pieces
- Paper substitutions on certain products may be necessary to fulfill an order.
Are you accepting orders at this time? Yes, are are here to serve you with all your printing needs.
Can I expect that my order will arrive on time? We are doing our best to maintain our standard production times, but these are being impacted by shortage of materials, delays in deliveries, etc. Due to these unprecedented circumstances, we cannot guarantee a set production time for your order. Please allow an additional few days for production. Additionally, current delivery times cannot be guaranteed due to delays among major shipping carriers.
What do you suggest I do regarding my printing needs? We recommend taking regular inventory of your printed materials and place your orders a minimum of 2-3 weeks in advance. Please note that promotional items are experiencing even greater delays and shortages, for which we have no control. We will do everything we can to communicate any issues, shortages, and/or delays as we are advised by our trusted vendors.
Can I add rush production on my order? Due to increased demand and decreased resources, we have suspended any and all rush production availability. If you find yourself with a legitimate “emergency”, and not a failure to plan, we will try to accommodate your needs, but we regretfully retain the right to decline this concession being an option.
Are certain products, services, and paper stocks unavailable during this time period? Yes! Please take this into consideration when planning your orders and in-hand date. During this time of ongoing industry-wide developments and changes from vendors, please note that materials across all products may vary slightly. NOTE: Gloss paper has been impacted the most significantly and is the difficult to find.
We are always here to help! You may either email Tammy or Cindi with specific questions, or call 770-497-9460 during our normal business hours of Monday – Friday 9 AM – 5 PM.
We greatly appreciate your understanding and patience.